CAN I CANCEL AN ORDER AND RECEIVE A REFUND?
If your order has already been shipped, or if its status is confirmed, it is not possible to cancel it and all items containing within the order will be shipped.
HOW DO I RETURN?
Registered users can submit the return request, specifying the reason for the return, within 14 days from the order delivery date. The return procedure can be initiated from the customer area of this website.
Registered and non registered users can submit the return request, specifying the reason for the return, within 14 days from the order delivery date. It will be necessary to fill in the return form inside the package, or by downloading it from this website.
The package must be sent at sender's expences to the following address: Pellicceria Romanelli Giampaolo s.a.s. Viale N. Machiavelli 11A, 50125 Firenze, Italy, email firstname.lastname@example.org.
The right of return does not apply to orders relating to customized products.
CAN I RETURN A CUSTOMIZED PRODUCT?
For customized products, such as the products on which the customer's initials are engraved and the products made on the basis of the specific indications provided by the customer on the site, it will not be possible to cancel or modify the order once submitted. Therefore the sale is considered final and does not provide the possibility of return.
WHEN WILL I RECEIVE A REFUND?
Upon arrival of the goods at our warehouse, the items will undergo a quality check to verify that the return is compliat to the General Conditions of Sale (10.3,10.4,10.5). If the return is accepted, you will receive a confirmation email. The refund will be made with the same payment methods used by the customer for the initial transaction.
I HAVE RECEIVED AN ITEM OTHER THAN THE ORDERED, WHAT SHOULD I DO?
In the event that the product you received does not correspond to the one you ordered, or has some defects, Pellicceria Romanelli will take responsibility for the return.
Contact our Customer Service email@example.com hat will organize the collection of the package by the courier, free of additional harge fo you. You will receive a new letter that will need to be printed and attached to the package.
CAN I REPLACE A PRODUCT?
It is not possible to replace an item. It will be necessary to return the item and proceed with any other purchase.